Connolley & Company Wombourne logo
PROPERTY LAWYERS
Tel: 01902 326000Fax: 01902 326838
Ivy House | 7 Maypole Street | Wombourne | WV5 9JB

Privacy notice

This new privacy notice was published on this website on 25th May 2018. 

How we use your information

This privacy notice tells you what to expect when Connolley & Company collects personal information. It applies to information we collect about:

Visitors to our websites

When someone visits www.connolleyandcompany.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

People who call us

When you call Connolley & Company we collect information only in relation to your matter and/or enquiry. We use this information to help improve its efficiency and effectiveness as well as progressing your matter that you have open with us.

People who email us

We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. 

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who use Connolley & Company services

Connolley & Company offers various services to the public. We use third parties to assist in matters that are open, but they are only allowed to use the information to assist in your matter. These third parties (where applicable) would be for eg. Estate Agents, Mortgage Brokers, HMRC, HM Land Registry, Solicitors acting on behalf of the other side, Surveyors and search providers etc. 

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might hold the information about people who have requested a quotation to enable them to proceed with our legal services. In the event we do not hear from clients who have had an initial quotation this will be held securely for six months and destroyed after this point.

When people do instruct on our services, they can cancel their instruction at any time and are given an easy way of doing this.

You are entitled to view, amend, or delete the personal information that we hold about you. Email your request to our data protection officer Sharon Lelkes at sharon@connolleyandcompany.co.uk

Please note under the CLC regulations we are required to hold all Sale, Re-Mortgage and Transfer transaction files for a period of 6 years. Purchase transaction files must be held for a period of 15 years. These are held in a secure storage once your matter has completed and the matter is ready to be archived.

Job applicants, current and former employees

Connolley & Company is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at sharon@connolleyandcompany.co.uk  

What will we do with the information you provide to us?

All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for. 

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t. 

How long is the information retained for?

If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. This includes your criminal records declaration, fitness to work, records of any security checks and references.

If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.

Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months following the closure of the campaign.

Your rights

You are entitled to view, amend, or delete the personal information that we hold about you. Email your request to our data protection officer Sharon Lelkes at sharon@connolleyandcompany.co.uk 

Complaints or queries

Connolley & Company tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Connolley & Company’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address above.

Access to personal information

Connolley & Company tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ 

If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Connolley & Company for any personal information we may hold you need to put the request in writing addressing it to our DPO Officer, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our offices.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 25th May 2018.

How to contact us

If you want to request information about our privacy policy you can email us  or write to:

Connolley & Company

Ivy House

7 Maypole Street

WOMBOURNE

WV5 9JB